{"id":11,"date":"2026-04-23T12:28:14","date_gmt":"2026-04-23T09:28:14","guid":{"rendered":"https:\/\/www.storella.store\/?page_id=11"},"modified":"2026-04-23T15:08:37","modified_gmt":"2026-04-23T12:08:37","slug":"refund-and-return-policy","status":"publish","type":"page","link":"https:\/\/www.storella.store\/en\/refund-and-return-policy\/","title":{"rendered":"Returns and exchanges"},"content":{"rendered":"

General Information<\/h2>\n\n\n\n

Our return and exchange policy complies with the current legislation of Ukraine. For a product to be eligible for return or exchange, it must be unused, in its original condition, and in its original packaging. To process a return or exchange, proof of purchase is required: a receipt, order number, or any other document confirming payment.<\/p>\n\n\n\n

Refund<\/h2>\n\n\n\n

After receiving and inspecting the item, we will notify you by email to approve or reject the return. If the return is approved, a refund will be issued to your original payment method within a reasonable timeframe.<\/p>\n\n\n\n

Exchange<\/h2>\n\n\n\n

We exchange goods in cases provided by law, or if the goods are defective or damaged. To request an exchange, please contact us at: support@storella.store<\/strong>.<\/p>\n\n\n\n

Returning a Product<\/h2>\n\n\n\n

Before returning the item, please contact us at: support@storella.store<\/strong>, for further instructions. Shipping costs for returning goods may be borne by the buyer, unless otherwise provided by law or special conditions. The cost of delivery is not refundable.<\/p>\n\n\n\n

Contact Information<\/h2>\n\n\n\n

Services on the website are provided by: \u0424\u041e\u041f \u0413\u0410\u0411\u0415\u0420 \u041a\u0421\u0415\u041d\u0406\u042f \u041e\u041b\u0415\u041a\u0421\u0410\u041d\u0414\u0420\u0406\u0412\u041d\u0410,<\/strong>
OKPO code 3482308767<\/strong>
Phone: +380639652161<\/strong>
Email support@storella.store<\/strong><\/a><\/strong>
Addresses: \u0423\u043a\u0440\u0430\u0457\u043d\u0430, 69114, \u0417\u0430\u043f\u043e\u0440\u0456\u0437\u044c\u043a\u0430 \u043e\u0431\u043b., \u043c\u0456\u0441\u0442\u043e \u0417\u0430\u043f\u043e\u0440\u0456\u0436\u0436\u044f, \u0432\u0443\u043b. \u0421\u0435\u0440\u0433\u0456\u0454\u043d\u043a\u0430 \u0412\u0430\u0441\u0438\u043b\u044f, \u0431\u0443\u0434\u0438\u043d\u043e\u043a 5, \u043a\u043e\u0440\u043f\u0443\u0441 \u0410, \u043a\u0432\u0430\u0440\u0442\u0438\u0440\u0430 18<\/strong><\/p>\n\n\n\n

For all questions regarding returns, exchanges, or refunds, users can contact the provided contact information.<\/p>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

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