General Information
Our return and exchange policy complies with the current legislation of Ukraine. For a product to be eligible for return or exchange, it must be unused, in its original condition, and in its original packaging. To process a return or exchange, proof of purchase is required: a receipt, order number, or any other document confirming payment.
Refund
After receiving and inspecting the item, we will notify you by email to approve or reject the return. If the return is approved, a refund will be issued to your original payment method within a reasonable timeframe.
Exchange
We exchange goods in cases provided by law, or if the goods are defective or damaged. To request an exchange, please contact us at: support@storella.store.
Returning a Product
Before returning the item, please contact us at: support@storella.store, for further instructions. Shipping costs for returning goods may be borne by the buyer, unless otherwise provided by law or special conditions. The cost of delivery is not refundable.
Contact Information
Services on the website are provided by: ФОП ГАБЕР КСЕНІЯ ОЛЕКСАНДРІВНА,
OKPO code 3482308767
Phone: +380639652161
Email support@storella.store
Addresses: Україна, 69114, Запорізька обл., місто Запоріжжя, вул. Сергієнка Василя, будинок 5, корпус А, квартира 18
For all questions regarding returns, exchanges, or refunds, users can contact the provided contact information.